Booking & Reservation Guidelines

Thank you for choosing MamaMtaa 254 Bites & Aura Event Design. We are committed to providing exceptional catering services, elegant event presentation, and unforgettable hospitality experiences. Please review our booking guidelines below before submitting your reservation request.

1. Reservation Process

All catering and event bookings begin with an inquiry submission through our website, phone call, email, or direct consultation with our team.

After receiving your inquiry, our team will:

• Review your event details

• Discuss menu and service preferences

• Provide a quotation or customized proposal

• Confirm availability for your requested event date

2. Booking Confirmation

Event dates are secured only after:

• Approval of the quotation

• Confirmation from our team

• Payment of the required booking deposit

Until the deposit is received, event dates remain open to other inquiries.

3. Deposit Requirement

A non-refundable deposit of 25% of the estimated total event cost is required to reserve your event date.

The deposit allows our team to begin:

• Event preparation

• Catering coordination

• Staffing arrangements

• Rental and décor planning

4. Final Payment Policy

The remaining event balance must be paid in full at least 14 days prior to the event date.

Failure to complete payment within the required timeline may result in delays, service suspension, or cancellation of services.

5. Guest Count & Event Updates

Clients must provide a final guest count no later than 14 days before the event date.

We will do our best to accommodate additional guests or last-minute changes; however, adjustments are subject to:

• Availability

• Additional staffing

• Additional service charges

6. Menu & Service Customization

MamaMtaa 254 Bites & Aura Event Design offers customized catering experiences tailored to your event needs.

Clients may request:

• Customized menus

• Buffet service

• Private dining experiences

• Event décor styling

• Specialty setups and rentals

Menu availability may vary depending on seasonal ingredients and product availability.

7. Event Setup & Venue Access

Clients are responsible for ensuring the venue provides:

• Adequate setup space

• Accessibility for catering equipment

• Sufficient setup and breakdown time

Site visits may be scheduled when necessary to finalize event logistics and décor arrangements.

8. Cancellation & Rescheduling

All booking deposits are non-refundable.

Clients requesting to reschedule their event must submit their request in writing at least 30 days prior to the original event date. Rescheduling requests are subject to availability.

9. Booking Availability

Event reservations are accepted on a first-come, first-served basis. Early booking is strongly recommended, especially during peak event seasons and holidays.

BOOKING AGREEMENT

By submitting an inquiry or reservation request with MamaMtaa 254 Bites & Aura Event Design, you acknowledge that you have read, understood, and agreed to our Booking Policy guidelines.

Need Assistance?

For questions regarding reservations, catering services, event planning, or custom packages, please contact our team directly. We are happy to assist you in planning a seamless and memorable event experience.